Medical Transportation Support

What Agents Can Anticipate:

Assist members:
With transportation to and from appointments.
In resolving issues with previous appointments.
With a transportation recovery where a scheduled trip has failed.
With benefits eligibility.
Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding - having the opportunity to provide valuable assistance to these members.
Effortlessly maneuver through the client's system by utilizing function keys to ensure accurate processing of ride transportation.
Collaborating with various departments within the client to effectively address and resolve transportation and eligibility issues.

Capabilities of Top Performing Agents for this Program

Deliver fluent written and verbal English
Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
Skill and efficiency in writing and verbal communication
Knowledgeable, friendly, and eloquent customer service
Showcasing expert sales techniques and ability to overcome customer objection

PC Requirements:

*No Chromebooks or Mac systems are capable

Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.

64 GB total Hard Drive or higher.

4 GB of RAM or better

USB VoIP Headset.

Windows 8.1 or Windows 10

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

**Any other equipment needed will be listed in the Opportunity Announcement**

Available Hours

Monday-Friday 7 am-8 pm EST

**No Weekends***

Client requests agents service 20 hours per week, 4 hours on Monday

Starting Pay: $13.50 per hour